Drop Off & Pick Up

DROP OFF

Schedule your Drop Off (aka Check In) appointment online to drop off your items at the EXPO Center. Simply log into your seller account & click on the DROP OFF tab to select a time.

Upon arrival:

  1. Appointments “on the hour” (9:00), enter at STATION #1
    Appointments “on the 1/2 hour” (9:30), enter at STATION #2
    Park close to the entrance if space allows.
  2. Find out where to place your items.  Carts & rolling racks available.
  3. After unloading, move your car to the parking lot.
  4. Go to the wait area to receive your Pre-Sale Pass and other information.  Wait to be called after your items have been quality checked.  Unaccepted items will be returned to you.  If you can repair/remove stain, you can bring it back.

Make your Check In FAST:

  • Rubber band/group items by gender and size.
  • Don’t waste time by tagging unaccepted items.  Read the Accepted Item list.
  • Regular Consignors – If you also have restock items – group them SEPARATE from regular items.

OUR GOAL is to complete Check Ins in 20-30 MINUTES (200 items or less).  Tell the Wait Area volunteer, if your wait exceeds this time.

Drop & Go Check In

You may drop off your items WITHOUT an appointment at specific times if you meet the following criteria:
1.  You have consigned with us for at least 2 sales
2.  All items must be marked DONATE
3.  You have 150 items or less

If you meet the above criteria, go here to see the available times for Drop & Go.

Upon arrival:

1.  If possible, park close to the designated “Drop & Go” entrance.
2.  Find out where to place your items.  Carts & rolling racks available.
3.  Sign in, receive your Pre-Sale pass & other pertinent info & GO!  No waiting!

PICK UP

Unsold items must be claimed between 7pm-8:30pm SHARP on Saturday.

Upon arrival:

  1.  CHECK IN – at the Pick Up station.  Know your Consignor #.
  2.  WAIT – a volunteer will take you to your items.
  3.  CHECK – every item in your stack.  Make sure there are no “mis-sorts” in your stack.
  4.  CHECK – the OOPS! area for unacceptable items.
  5.  CHECK – the LOST TAG area for items with no tag.
  6.  SIGN OUT – and wait while we re-check your items for “mis-sorts.”
  7.  DROP OFF – any unwanted items in the Donate area.

Unclaimed items are donated to our Charity Partners – Knox County Schools Clothing Closet, Powell UMC Clothing Ministry, Kingswood Home for Children and others.

We strive to have ALL of your items sorted & ready for easy pick up at 7pm.  This is not a guarantee. If we are unable to complete sorting, you may be asked to locate your items.

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